Privacy Policy

This privacy policy describes how Vidaara Kitchen & Home Solutions collects, uses, and protects the information you provide when using our online platform. Your privacy is important to us, and we are committed to protecting your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

1. Data Controller

The data controller responsible for your personal data collected through this service is:
Vidaara Kitchen & Home Solutions
401, 24th Main Road, HSR Layout Sector 6,
Bangalore, Karnataka,
560102, India.

2. Information We Collect

We may collect various types of information from you when you interact with our site, including:

Personal Identification Information: This may include your name, email address, phone number, and physical address when you voluntarily provide it, for example, when you contact us, request a consultation, place an order, or subscribe to a newsletter.

Usage Data: We may collect information about how you access and use our service. This usage data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

3. How We Use Your Information

Vidaara Kitchen & Home Solutions uses the collected data for various purposes:

To provide and maintain our service: This includes processing your inquiries, managing your requests, and providing the services you have requested such as design consultations or installation services.

To improve, personalize, and expand our service: We use information to understand how our users as a group use the services and resources provided on our site and to improve our offerings.

To communicate with you: To respond to your questions, comments, or feedback and to send you information about our services, updates, or promotions, provided you have given consent where required.

To process transactions: To facilitate payment processing for services or products you purchase.

For internal business purposes: Including data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our service, products, marketing, and your experience.

To comply with legal obligations: To meet requirements under applicable laws and regulations.

4. Legal Basis for Processing Personal Data under GDPR

We process your personal data based on the following legal grounds:

Performance of a Contract: The processing is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract (e.g., providing a quote for a kitchen renovation).

Consent: We may process your data if you have given us explicit consent for a specific purpose (e.g., signing up for a marketing newsletter). You have the right to withdraw your consent at any time.

Legitimate Interests: We may process your data when it is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights (e.g., improving our services, fraud prevention).

Legal Obligation: We may process your data where it is necessary for compliance with a legal obligation to which we are subject.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

6. Disclosure of Your Information

We may share your personal information in the following situations:

With Service Providers: We may share your personal information with third-party vendors and service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell, trade, or rent your personal identification information to others.

7. Security of Your Information

The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Your Data Protection Rights under GDPR

Under GDPR, you have certain data protection rights. You have the right to:

Request access to your personal data.

Request rectification of inaccurate personal data.

Request erasure of your personal data.

Object to the processing of your personal data.

Request restriction of processing your personal data.

Request data portability.

Withdraw your consent at any time where we rely on your consent to process your personal data.

To exercise these rights, please contact us in writing at the physical address provided in the "Data Controller" section of this policy. We may need to verify your identity before responding to such requests.

9. Third-Party Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via a prominent notice on our service prior to the change becoming effective and update the information at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this privacy policy, please contact us in writing at:
Vidaara Kitchen & Home Solutions
401, 24th Main Road, HSR Layout Sector 6,
Bangalore, Karnataka,
560102, India.